💬 Frequently Asked Questions (FAQ)
Got a question? We’ve got you covered. Browse through our most common inquiries below, or reach out directly to our Client Care Team at care@swagmaz.com.
📦 Orders & Tracking
Q: Where is my order confirmation email?
An automated confirmation email is sent immediately after purchase. If it doesn’t appear in your inbox within 10 minutes, please check your Spam/Junk folder. If you still cannot locate it, email us at care@swagmaz.com with your checkout details, and we’ll verify and resend it immediately.
Q: How can I track my package?
As soon as your parcel is packed and leaves our fulfillment center, you will receive a shipping confirmation email containing a direct tracking link and number. You can also visit our [Order Tracking] page anytime for real-time dispatch updates.
Q: Can I modify or cancel my order after placing it?
Because we fulfill and process orders rapidly to ensure fast transit times, please contact us within 2 hours of ordering if you need to alter your size, shipping address, or items:
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Before fulfillment: We will do our absolute best to intercept and update your details.
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After shipment: Once a package is handed over to the courier, we are unable to make any route changes, cancel orders, or modify contents.
🚚 Shipping & Delivery
Q: Do you ship internationally?
Yes, we deliver worldwide! 🌍 Exact carrier options and shipping fees are calculated automatically at checkout based on your destination country.
Q: Which carriers do you partner with?
To ensure safe and reliable delivery, we work with tier-one international and domestic logistics partners:
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🇺🇸 United States: USPS, UPS, FedEx
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🇬🇧 United Kingdom: Royal Mail, Evri
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🌏 International: DHL Express, Yanwen Express,YunExpress, and your trusted local national postal service
Q: How long will my order take to arrive?
Standard shipping typically takes 7–15 business days depending on your exact region. Expedited methods, when selected at checkout, take 3–7 business days. For comprehensive regional estimates and processing timelines, please review our full [Shipping Policy].
Q: My tracking says "Delivered", but I haven’t received my package?
Carriers occasionally scan packages as delivered 1–2 business days before the physical drop-off. We recommend the following steps:
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Check around your porch, back entrance, lobby, or with immediate neighbors.
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Allow up to 48 hours for the courier to finalize physical drop-off.
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If your order still hasn’t arrived, contact your local postal branch directly or reach out to us at care@swagmaz.com with your Order ID so our support team can launch an official tracer.
🔄 Returns, Sizing & Quality
Q: What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items in their original packaging with tags intact within 14 days of delivery. For step-by-step instructions or to initiate a request, please visit our [Return & Exchanges Policy].
Q: What if my item arrives damaged, defective, or incorrect?
Quality is our priority. If something isn't right, please email care@swagmaz.com within 7 days of delivery including:
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Your Order Number (#SWAGXXXX)
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A brief explanation and clear photos/videos of the defect or discrepancy
We will arrange a free replacement or issue an immediate refund.
Q: How do I choose the right size?
Every garment features a dedicated Size Chart on its individual product page with exact chest, length, and waist measurements.
💡 Styling Tip: If you are between two sizes or prefer a modern oversized street fit, we recommend sizing up one size.
💳 Payments & Security
Q: What payment methods do you accept?
We support 100% encrypted, secure transactions through all major payment channels:
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Credit/Debit Cards: Visa, MasterCard, American Express, Discover
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Express Checkouts: PayPal, Apple Pay, Google Pay, Shop Pay
Q: Do you offer discounts and free shipping?
Yes! We offer Free Standard Shipping on orders over $79+ (applied automatically at checkout). To receive exclusive early access to seasonal drops and promo codes, sign up for our newsletter at the bottom of the page.
📩 Still Have Questions?
Our dedicated support team is available Monday – Saturday (Excl. Holidays).
Email us anytime at care@swagmaz.com — we typically resolve all tickets within 24 business hours.