🔄 Returns, Exchanges & Satisfaction Guarantee
At Swagmaz, we stand behind the quality and craftsmanship of our collections. We want you to feel confident in every fit you cop, which is why we back every order with our 30-Day Money-Back Guarantee alongside a streamlined return process.
⏰ Order Modifications & Cancellations
We move quickly to fulfill your pieces so they reach your door as soon as possible:
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8-Hour Grace Period: You may cancel or modify your order (size, item, delivery address) within 8 hours of purchase by emailing care@swagmaz.com. Please include your Full Name and Order ID (#SMXXXX).
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After 8 Hours: Once an order moves into production or fulfillment queue after 8 hours, changes or cancellations cannot be accommodated.
📦 Return & Exchange Policy Guidelines
You may request a return or size exchange within 30 days of parcel delivery.
Return Eligibility Criteria
To qualify for a refund or standard return, all items must meet the following conditions:
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Unworn, unwashed, and scent-free (no perfume, smoke, or detergent residues)
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Free from lint, makeup stains, pet hair, or alterations
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Packed securely in original packaging with all brand tags intact
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Accompanied by official return authorization from our support team
⛔ Non-Returnable Items: Final-sale clearance items, customized pieces, and gift cards are strictly non-returnable unless defective.
🛠️ Dedicated Size Replacement Service (No Return Needed!)
Ordered the wrong size? We make it hassle-free.
Because each Swagmaz garment is crafted on-demand to maintain exclusivity and minimize material waste, traditional return shipping across continents can be costly and slow for customers.
To save you return shipping costs and customs hassle, you don't need to send the original garment back:
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Keep Your Original Garment: Keep it as an oversized backup, gift it to a friend, or donate it locally.
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Order a Replacement: Pay a nominal Reship / Reprints Fee to cover production and direct re-shipping for your newly requested size.
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Rule: Replacements must match the exact same garment design and graphic; only the size may be altered.
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Link: Visit our [Size Replacement / Reship Service] link on our store.
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Notify Customer Care: Email care@swagmaz.com with your original Order Number and new Reship Order ID, and your fresh size will be immediately prioritized for production.
⚠️ Defective, Damaged, or Incorrect Items
Every item undergoes a multi-point quality check before dispatch. However, if your order arrives flawed or an incorrect item was packaged:
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Contact us within 7 business days of delivery at care@swagmaz.com.
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Attach your Order ID along with clear, well-lit photos/videos showing the flaw, package label, and product tag.
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Once verified by our quality assurance desk, we will immediately dispatch a brand new replacement free of charge, or issue a complete refund back to your original payment method.
📝 Step-by-Step Standard Return Procedure
If you choose a standard physical return rather than our Reship Replacement service:
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Step 1 — Request RMA: Email care@swagmaz.com with your order number, reason for return, and photo proof. Do not send parcels back to the transit address on your shipping label — returns without an authorized RMA return warehouse address will be rejected by the sorting hub.
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Step 2 — Pack & Dispatch: Pack the item securely with tags attached. Ship through a trackable local postal carrier (customer is responsible for return postage unless the item arrived defective).
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Step 3 — Share Tracking: Reply to your support ticket with the carrier tracking number so we can monitor the incoming parcel.
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Step 4 — Inspection & Refund: Once received and approved at our facility, refunds are credited back to your original payment method within 3–5 business days.
📩 Need Help With a Return?
Our customer care desk is on standby to ensure you are 100% taken care of:
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✉️ Direct Support:
care@swagmaz.com -
⏱️ Active Hours: Monday – Saturday | (Excl. Holidays)