Shipping & Delivery Policy

🌍 Shipping & Delivery Policy

At Swagmaz, we are dedicated to getting your favorite fits to your doorstep quickly, safely, and seamlessly. We ship to over 200 countries and territories worldwide using trusted domestic and international couriers.

🚚 Free Shipping Offer

  • 🎉 Orders $79+: Enjoy Complimentary Standard Shipping automatically applied at checkout (no promo code required).

  • Orders Under $79: Standard calculated shipping rates will be clearly displayed at checkout based on your delivery destination and package weight.

⏱️ Processing & Estimated Delivery Timelines

Total estimated delivery time consists of Processing / Fulfillment Time plus Carrier Transit Time:


📦 Regional Delivery Breakdown

Destination Processing Time Estimated Transit Time Total Estimated Delivery
🇺🇸 USA (Mainland) 2–5 Business Days 3–7 Business Days 5–12 Business Days
🏝️ USA (HI, AK, PR, Guam) 2–5 Business Days 5–10 Business Days 7–15 Business Days
🇨🇦 Canada 2–5 Business Days 6–10 Business Days 8–15 Business Days
🇬🇧 UK & Western Europe 2–5 Business Days 5–9 Business Days 7–14 Business Days
🇦🇺 Australia & New Zealand 2–5 Business Days 6–12 Business Days 8–17 Business Days
🌏 Rest of the World 2–5 Business Days 8–20 Business Days 10–25 Business Days

📌 Peak Season Note: During holiday rushes (such as Black Friday/Cyber Monday or major collection drops), carrier processing and customs clearance may experience slight delays. We appreciate your patience.

🔍 Order Tracking & Delivery Guidelines

  • 📧 Real-Time Tracking: As soon as your items leave our facility, you will receive an automated Shipping Confirmation Email with your live carrier tracking link and number. You can also monitor your package anytime on our [Order Tracking] page.

  • ⏳ Tracking Updates: Please allow 24–72 hours after receiving your shipping confirmation for carrier scan checkpoints to populate online.

  • 📦 Split Shipments: To optimize delivery speeds, orders containing multiple pieces may occasionally ship in separate parcels from different fulfillment centers. If this occurs, you will receive individual tracking numbers for each parcel at no additional fee.

  • 📍 Address Accuracy: Please double-check your recipient name, apartment/suite number, and phone number prior to completing checkout. Swagmaz cannot be held responsible for misdeliveries or package returns resulting from incomplete or incorrect customer addresses.

✈️ International Customs, Duties & Taxes

  • Customs Fees & Import Taxes: Depending on your country's trade regulations, international packages may be subject to local VAT, import duties, or processing fees imposed by your government once the parcel reaches the border.

  • Recipient Responsibility: These charges are established by your local customs office and are the sole responsibility of the customer. We recommend checking with your regional customs authority for import threshold limits before placing your order.

📩 Need Help Tracking Your Package?

If your tracking link hasn't updated for over 5 business days, or if your package appears delayed, our team is ready to step in and investigate:

  • ✉️ Email: care@swagmaz.com

  • 🧾 Please Include: Your Order Number (#SMXXXX) and Tracking ID

  • ⏱️ Customer Support Hours: Monday – Saturday (Excl. Holidays)