3D Fun Printed Christmas Ugly Sweatshirt Series 113

🔄 Returns, Exchanges & Satisfaction Guarantee

At Swagmaz, we stand behind the quality and craftsmanship of our collections. We want you to feel confident in every fit you cop, which is why we back every order with our 30-Day Money-Back Guarantee alongside a streamlined return process.

⏰ Order Modifications & Cancellations

We move quickly to fulfill your pieces so they reach your door as soon as possible:

• 8-Hour Grace Period: You may cancel or modify your order (size, item, delivery address) within 8 hours of purchase by emailing care@swagmaz.com. Please include your Full Name and Order ID (#SMXXXX).

• After 8 Hours: Once an order moves into production or fulfillment queue after 8 hours, changes or cancellations cannot be accommodated.

📦 Return & Exchange Policy Guidelines

You may request a return or size exchange within 30 days of parcel delivery.

Return Eligibility Criteria

To qualify for a refund or standard return, all items must meet the following conditions:

• Unworn, unwashed, and scent-free (no perfume, smoke, or detergent residues)

• Free from lint, makeup stains, pet hair, or alterations

• Packed securely in original packaging with all brand tags intact

• Accompanied by official return authorization from our support team

⛔ Non-Returnable Items: Final-sale clearance items, customized pieces, and gift cards are strictly non-returnable unless defective.

🛠️ Dedicated Size Replacement Service (No Return Needed!)

Ordered the wrong size? We make it hassle-free.

Because each Swagmaz garment is crafted on-demand to maintain exclusivity and minimize material waste, traditional return shipping across continents can be costly and slow for customers.

To save you return shipping costs and customs hassle, you don't need to send the original garment back:

1. Keep Your Original Garment: Keep it as an oversized backup, gift it to a friend, or donate it locally.

2. Order a Replacement: Pay a nominal Reship / Reprints Fee to cover production and direct re-shipping for your newly requested size.

   • Rule: Replacements must match the exact same garment design and graphic; only the size may be altered.

   • Link: Visit our [Size Replacement / Reship Service] link on our store.

3. Notify Customer Care: Email care@swagmaz.com with your original Order Number and new Reship Order ID, and your fresh size will be immediately prioritized for production.

⚠️ Defective, Damaged, or Incorrect Items

Every item undergoes a multi-point quality check before dispatch. However, if your order arrives flawed or an incorrect item was packaged:

1. Contact us within 7 business days of delivery at care@swagmaz.com.

2. Attach your Order ID along with clear, well-lit photos/videos showing the flaw, package label, and product tag.

3. Once verified by our quality assurance desk, we will immediately dispatch a brand new replacement free of charge, or issue a complete refund back to your original payment method.

📝 Step-by-Step Standard Return Procedure

If you choose a standard physical return rather than our Reship Replacement service:

• Step 1 — Request RMA: Email care@swagmaz.com with your order number, reason for return, and photo proof. Do not send parcels back to the transit address on your shipping label — returns without an authorized RMA return warehouse address will be rejected by the sorting hub.

• Step 2 — Pack & Dispatch: Pack the item securely with tags attached. Ship through a trackable local postal carrier (customer is responsible for return postage unless the item arrived defective).

• Step 3 — Share Tracking: Reply to your support ticket with the carrier tracking number so we can monitor the incoming parcel.

• Step 4 — Inspection & Refund: Once received and approved at our facility, refunds are credited back to your original payment method within 3–5 business days.

📩 Need Help With a Return?

Our customer care desk is on standby to ensure you are 100% taken care of:

• ✉️ Direct Support: care@swagmaz.com

• ⏱️ Active Hours: Monday – Saturday | (Excl. Holidays)

🌍 Shipping & Delivery Policy

At Swagmaz, we are dedicated to getting your favorite fits to your doorstep quickly, safely, and seamlessly. We ship to over 200 countries and territories worldwide using trusted domestic and international couriers.

🚚 Free Shipping Offer

• 🎉 Orders $79+: Enjoy Complimentary Standard Shipping automatically applied at checkout (no promo code required).

• Orders Under $79: Standard calculated shipping rates will be clearly displayed at checkout based on your delivery destination and package weight.

⏱️ Processing & Estimated Delivery Timelines

Total estimated delivery time consists of Processing / Fulfillment Time plus Carrier Transit Time:

📦 Regional Delivery Breakdown

📌 Peak Season Note: During holiday rushes (such as Black Friday/Cyber Monday or major collection drops), carrier processing and customs clearance may experience slight delays. We appreciate your patience.

🔍 Order Tracking & Delivery Guidelines

• 📧 Real-Time Tracking: As soon as your items leave our facility, you will receive an automated Shipping Confirmation Email with your live carrier tracking link and number. You can also monitor your package anytime on our [Order Tracking] page.

• ⏳ Tracking Updates: Please allow 24–72 hours after receiving your shipping confirmation for carrier scan checkpoints to populate online.

• 📦 Split Shipments: To optimize delivery speeds, orders containing multiple pieces may occasionally ship in separate parcels from different fulfillment centers. If this occurs, you will receive individual tracking numbers for each parcel at no additional fee.

• 📍 Address Accuracy: Please double-check your recipient name, apartment/suite number, and phone number prior to completing checkout. Swagmaz cannot be held responsible for misdeliveries or package returns resulting from incomplete or incorrect customer addresses.

✈️ International Customs, Duties & Taxes

• Customs Fees & Import Taxes: Depending on your country's trade regulations, international packages may be subject to local VAT, import duties, or processing fees imposed by your government once the parcel reaches the border.

• Recipient Responsibility: These charges are established by your local customs office and are the sole responsibility of the customer. We recommend checking with your regional customs authority for import threshold limits before placing your order.

📩 Need Help Tracking Your Package?

If your tracking link hasn't updated for over 5 business days, or if your package appears delayed, our team is ready to step in and investigate:

• ✉️ Email: care@swagmaz.com

• 🧾 Please Include: Your Order Number (#SMXXXX) and Tracking ID

• ⏱️ Customer Support Hours: Monday – Saturday (Excl. Holidays)